The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 2000
Filed:
May. 01, 1996
Applicant:
Inventors:
Kenneth J Gulik, Westchester, IL (US);
Michael C Hollatz, Villa Park, IL (US);
Dale Paney, Lombard, IL (US);
Assignee:
Rockwell International Corp., Costa Mesa, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ; H04M / ; H04M / ; H04M / ; G06F / ;
U.S. Cl.
CPC ...
379265 ; 379-9 ; 379 10 ; 379 11 ; 379 34 ; 379112 ; 379121 ; 379126 ; 379201 ; 379207 ; 379218 ; 379230 ; 379242 ; 379265 ; 379266 ; 379309 ; 395155 ; 395408 ;
Abstract
A device for upgrading a reporting system (12) associated with an automatic call distributor (10) in a telephone system having a first utility program for saving a plurality of custom reports to a temporary directory, an upgrade of the reporting system (12), and a second utility program which imports the custom reports from the temporary directory into the upgrade of the reporting system (12).