Michael A Myer

Title: Michael A Myer: Innovator in Adaptive Response Systems

Introduction

Michael A Myer is a notable inventor based in Bozeman, MT (US), recognized for his contributions to adaptive response systems. He holds a total of four patents, showcasing his innovative approach to enhancing customer service interactions through technology.

Latest Patents

One of Myer's latest patents is the "Adaptive response timer system and method," which focuses on prioritizing a customer service agent's responses to customer messages. This invention determines an expected response time target based on the time interval between sending an agent response and receiving a customer response. Additionally, it considers other objective factors, such as message intervals and customer properties, to optimize response times. Another significant patent is the "Usage based strength between related help topics and context based mapping thereof in a help information retrieval system." This system allows users to navigate through various informational items and presents related items based on historical navigational behavior, enhancing the efficiency of information retrieval.

Career Highlights

Throughout his career, Myer has worked with various companies, including Rightnow Technologies, Inc. His experience in these organizations has contributed to his expertise in developing innovative solutions for customer service and information retrieval systems.

Collaborations

Myer has collaborated with notable individuals such as Douglas K Warner and Andrew Jenkins, further enriching his professional network and enhancing his innovative projects.

Conclusion

Michael A Myer exemplifies the spirit of innovation through his patents and contributions to adaptive response systems. His work continues to influence the field of customer service technology and information retrieval.