Location History:
- Palatine, IL (US) (2005 - 2007)
- Edwardsville, IL (US) (2009)
Company Filing History:
2 out of 12 
2 out of 169 
2 out of 16 
Years Active: 2005-2009
Title: Melissa L. Oldenburg: Innovator in Data Consolidation and Customer Service Solutions
Introduction
Melissa L. Oldenburg is a notable inventor based in Palatine, Illinois, with a focus on innovative solutions in data management and customer service. She holds three patents that showcase her expertise in creating systems that enhance efficiency and streamline processes.
Latest Patents
One of her latest patents is a "Flexible multiple spreadsheet data consolidation system." This invention provides a method for consolidating data from multiple spreadsheets by selecting relevant portions of data and executing automated consolidation. The process includes generating a final report spreadsheet that incorporates the selected data. Another significant patent is the "System and method to provide automated scripting for customer service representatives." This method offers a structured approach for customer service representatives to handle calls effectively. It includes displaying products and purpose classifications, allowing the CSR to select options that guide the conversation with the customer. The page generator then displays a customized page with scripted text tailored to the specific needs of the call.
Career Highlights
Throughout her career, Melissa has worked with prominent companies such as SBC Services, Inc. and SBC Technology Resources, Inc. Her experience in these organizations has contributed to her development as an inventor and innovator in her field.
Collaborations
Melissa has collaborated with notable individuals, including Kurt M. Joseph and Stanford Emery Pennington, Jr. These partnerships have likely enriched her work and contributed to her success as an inventor.
Conclusion
Melissa L. Oldenburg is a distinguished inventor whose contributions to data consolidation and customer service scripting have made a significant impact in her field. Her innovative patents reflect her commitment to enhancing efficiency and improving user experiences.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.