Sbc Technology Resources, Inc.

Southwestern Bell Telephone Company

Sbc Services, Inc.

At&t Intellectual Property I, LP

Melissa L Oldenburg

Kurt M Joseph

Stanford Emery Pennington, Jr

Benjamin J Schubert

Mary K Griffitt

Krisinda A Guerrero

Scott H Mills

Mark A Nixon

A method of consolidating data from multiple spreadsheets includes selecting multiple spreadsheets (). Portions of data from files corresponding to each of the spreadsheets () are also selected. Automated consolidation of said portions of data is executed. The consolidation includes retrieval of the portions of data, generation of a final report spreadsheet (), and appendage of the portions of data to the final report spreadsheet ().

Flexible multiple spreadsheet data consolidation system

A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.

System and method to provide automated scripting for customer service representatives

Growing community of inventors

Palatine, IL, United States of America

Melissa L Oldenburg