Company Filing History:
Years Active: 2025
Title: Matthew Primmer: Innovator in Action Plan Generation
Introduction
Matthew Primmer is an accomplished inventor based in Mountlake Terrace, WA (US). He has made significant contributions to the field of technology, particularly in the area of generating action plans for agents. His innovative approach utilizes perception gap data from interaction events to enhance agent performance.
Latest Patents
Matthew Primmer holds a patent for "Generating action plans for agents utilizing perception gap data from interaction events." This patent describes systems, non-transitory computer-readable media, and methods for determining the existence of a perception gap during interaction events. The disclosed systems generate suggested actions and provide these suggestions for display via a graphical user interface of an agent device. In some embodiments, a machine learning model is utilized to generate the suggested action for the agent. Additionally, the systems generate an agent performance score that reflects the overall performance of an agent, also using a machine learning model.
Career Highlights
Matthew Primmer is currently employed at Qualtrics, LLC, where he applies his expertise in developing innovative solutions. His work focuses on enhancing the efficiency and effectiveness of agents through advanced technology.
Collaborations
Matthew collaborates with talented coworkers, including Monique Piras and Manisha Powar, who contribute to the innovative environment at Qualtrics, LLC.
Conclusion
Matthew Primmer is a notable inventor whose work in generating action plans for agents showcases his commitment to improving technology and agent performance. His contributions are paving the way for advancements in the field.