The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Feb. 02, 2023
Qualtrics, Llc, Provo, UT (US);
Matthew Primmer, Mountlake Terrace, WA (US);
Monique Piras, Redmond, WA (US);
Manisha Powar, Seattle, WA (US);
Varun Nandimandalam, Bellevue, WA (US);
Yuchen Zhou, Seattle, WA (US);
Srivathsan Varadarajan, Mercer Island, WA (US);
Ambarish Sridharanarayanan, Seattle, WA (US);
Anderson Quach, Seattle, WA (US);
LĂ©onie Brown, Shrewsbury, GB;
Qualtrics, LLC, Provo, UT (US);
Abstract
The present disclosure relates to systems, non-transitory computer-readable media, and methods for determining an existence of a perception gap for an interaction event. In particular, in one or more embodiments, the disclosed systems generate a suggested action and provide the suggested action for display via a graphical user interface of an agent device. In some embodiments, the disclosed systems utilize a machine learning model to generate the suggested action for the agent. Furthermore, in one or more embodiments, the disclosed systems generate an agent performance score reflecting an overall performance of an agent. In some embodiments, the disclosed systems utilize a machine learning model to generate the agent performance score.