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For the Inventor, By the Inventor

San Diego, CA, United States of America

Matthew Cannon

USPTO Granted Patents = 24 

 

Average Co-Inventor Count = 4.0

ph-index = 9

Forward Citations = 340(Granted Patents)


Company Filing History:

goldMedal24 out of 2,351 
 
Intuit, Inc.
 patents

Years Active: 2018-2023

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24 patents (USPTO):Explore Patents
1. 11783204 - Processing and re-using assisted support data to increase a self-support knowledge base (2023-10-10),
2. 11429988 - Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system (2022-08-30),
3. 11269665 - Method and system for user experience personalization in data management systems using machine learning (2022-03-08),
4. 11263277 - Modifying computerized searches through the generation and use of semantic graph data models (2022-03-01),
5. 11256733 - User support with integrated conversational user interfaces and social question answering (2022-02-22),
6. 11163778 - Integrating virtual and human agents in a multi-channel support system for complex software applications (2021-11-02),
7. 11144836 - Processing and re-using assisted support data to increase a self-support knowledge base (2021-10-12),
8. 11093951 - System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems (2021-08-17),
9. 11048887 - Cross-language models based on transfer learning (2021-06-29),
10. 11017167 - Misspelling correction based on deep learning architecture (2021-05-25),
11. 10878008 - User support with integrated conversational user interfaces and social question answering (2020-12-29),
12. 10861023 - Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated (2020-12-08),
13. 10810378 - Method and system for decoding user intent from natural language queries (2020-10-20),
14. 10755294 - Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system (2020-08-25),
15. 10748157 - Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience (2020-08-18),

Title: The Innovative Mind of Matthew Cannon: A Deep Dive into his Patents and Contributions

Introduction: Matthew Cannon, based in San Diego, CA, has made significant contributions to technology and customer support through his inventive spirit. With a remarkable portfolio of 24 patents, his work focuses on enhancing user experiences and optimizing support systems.

Latest Patents: Among his latest inventions are two noteworthy patents. The first is titled "Processing and Re-using Assisted Support Data to Increase a Self-Support Knowledge Base." This patent outlines a method for processing support data to enhance a self-support knowledge base by utilizing feedback from user-support professional interactions. The intent is to create a knowledge base that improves accessibility for a wide range of users.

The second patent, "Method and System for Increasing Use of Mobile Devices to Provide Answer Content in a Question and Answer Based Customer Support System," addresses latency issues in customer support. It highlights how mobile devices can be effectively utilized by customer support personnel to answer questions quickly. This innovation streamlines the question-answer process by ensuring that agents can respond promptly, especially when questions are suitable for mobile devices.

Career Highlights: Matthew Cannon has built a strong career at Intuit, Inc., where he applies his inventive techniques to improve customer service frameworks. His focus on efficiency and user support has positioned him as a key contributor to his company's standing in the industry.

Collaborations: Throughout his career, Matthew has had the privilege to collaborate with notable colleagues, including Igor A. Podgorny and Benjamin Indyk. Their combined expertise fosters an environment of innovation and progress in the technologies they develop.

Conclusion: Matthew Cannon exemplifies the spirit of innovation in the realm of technology and customer support. His patents not only reflect his dedication to improving user experiences but also highlight the collaborative efforts that fuel advancements in this field. With his ongoing contributions, Cannon continues to pave the way for future innovations that enhance the way companies interact with their customers.

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