The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 17, 2021
Filed:
Sep. 25, 2017
Intuit Inc., Mountain View, CA (US);
Igor A. Podgorny, San Diego, CA (US);
Benjamin Indyk, San Diego, CA (US);
Faraz Sharafi, San Diego, CA (US);
Matthew Cannon, San Diego, CA (US);
Darren Duc Dao, San Diego, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A customer self-help system employs artificial intelligence and machine learning to identify self-help content that is responsive to a user query by analyzing and searching a plurality of customer self-help systems. The customer self-help system generates a self-help relationship model by applying one or more processes/algorithms on training set data. In response to a user query, the customer self-help system identifies ones of the plurality of customer self-help systems that are relevant to the user query and searches the relevant ones of the plurality of customer self-help systems for self-help content that is responsive to the user query. The customer self-help system then provides the self-help content to the user in response to receipt of the user query from the user.