Matias Potel Feola

Title: Matias Potel Feola: Innovator in Call Center Data Management

Introduction

Matias Potel Feola is a notable inventor based in Buenos Aires, Argentina. He has made significant contributions to the field of call center data management. His innovative approach focuses on enhancing the efficiency of data reporting across multiple concurrent activity sources.

Latest Patents

Matias holds a patent titled "Reporting on call center data across multiple concurrent activity sources." This patent encompasses methods for creating multiple states from at least two call center data sources. It also involves combining these states to develop a comprehensive data model that includes attributes related to the call center. Furthermore, the methods include collecting a set of call data from various sources, including a management module source and at least one external source, and analyzing this data set.

Career Highlights

Matias is currently employed at Avaya Inc., a company renowned for its communication technology solutions. His work at Avaya has allowed him to apply his innovative ideas in a practical setting, contributing to advancements in call center operations.

Collaborations

Throughout his career, Matias has collaborated with esteemed colleagues such as Roger I Krimstock and Patrick Tendick. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in the industry.

Conclusion

Matias Potel Feola's contributions to call center data management exemplify the impact of innovation in technology. His patent and work at Avaya Inc. highlight his commitment to improving data reporting methods. His collaborations further enhance the potential for future advancements in this field.