This inventor holds 2 USPTO granted patents and 1 published patent application. Top assignee: Avaya Inc.. Active years: 2014-2016.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2014-2016
Title: Martin Walker: Innovator in Communication Management
Introduction
Martin Walker is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of communication management, holding 2 patents that enhance the efficiency of call center operations. His work focuses on improving the interaction between agents and customers through innovative technological solutions.
Latest Patents
One of Martin's latest patents is titled "Management of Contact Lists." This invention addresses the need for call center agents to consult secondary agents who may be better suited to assist customers. The system monitors live communications and detects patterns in the interaction, utilizing speech recognition to identify keywords. It then presents a list of suggested contacts to the agent based on specific selection criteria, thereby streamlining the consultation process.
Another significant patent is "Managing Recordings of Communications Sessions." This device records live communication sessions and assigns a unique identifier to each session. The identifier is communicated to a server, allowing for the logging of events that occur during the session. After the session, the log is updated and stored alongside the recorded content, ensuring that all relevant information is easily accessible.
Career Highlights
Martin Walker is currently employed at Avaya Inc., a company renowned for its communication solutions. His work at Avaya has allowed him to develop and refine his innovative ideas, contributing to the advancement of communication technologies.
Collaborations
Throughout his career, Martin has collaborated with talented individuals such as John Joseph Costello and David Murray. These partnerships have fostered a creative environment that encourages the development of groundbreaking solutions in the field of communication.
Conclusion
Martin Walker's contributions to communication management through his patents demonstrate his commitment to enhancing the efficiency of call center operations. His innovative solutions continue to impact the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile