Mark Erik Rasi-Koskinen

Title: Mark Erik Rasi-Koskinen: Innovator in Automated Call Distribution Systems

Introduction

Mark Erik Rasi-Koskinen is a notable inventor based in Riverton, UT (US). He has made significant contributions to the field of automated call distribution systems. His innovative approach has led to the development of a unique patent that enhances the caller experience during on-hold situations.

Latest Patents

Mark holds a patent titled "Restoration of a caller to a previous place in an on-hold queue." This invention provides a method for an automated call distribution system to re-associate a caller with a queue position previously established in an on-hold queue. The method involves receiving a first incoming call from a caller and assigning them to a position in the on-hold queue. If the caller disconnects, a placeholder is assigned in the queue that corresponds to their position. When the caller makes a second incoming call, the system recognizes the caller identifier and places them back into the on-hold queue at the position of the placeholder. This innovative solution improves the efficiency of call handling and enhances customer satisfaction.

Career Highlights

Mark is currently employed at InContact Inc., where he continues to develop and refine technologies that improve customer service in telecommunications. His work has been instrumental in advancing the capabilities of automated call systems.

Collaborations

Throughout his career, Mark has collaborated with talented individuals such as David Owen Peterson and Tim Harris. These partnerships have fostered a creative environment that encourages innovation and the development of cutting-edge solutions.

Conclusion

Mark Erik Rasi-Koskinen is a distinguished inventor whose work in automated call distribution systems has made a significant impact on the industry. His patent demonstrates a commitment to improving the caller experience and showcases his innovative spirit.