Manivannan Periasamy

Title: Innovations by Manivannan Periasamy

Introduction

Manivannan Periasamy is an accomplished inventor based in Chennai, India. He has made significant contributions to the field of artificial intelligence, particularly in enhancing agent interaction analysis within contact centers. His innovative approach has led to the development of a patented technology that aims to improve agent performance and client satisfaction.

Latest Patents

Manivannan holds a patent for "Technologies for agent interaction analysis using artificial intelligence." This method involves receiving a transcript of real-time interactions between contact center agents and clients. It processes the interaction using artificial intelligence models to determine various performance metrics, including call adherence scores, agent positivity scores, and sentiment analysis for both agents and clients. The technology also provides a combined agent performance score, which is displayed on a gamification dashboard to enhance agent engagement and performance.

Career Highlights

Manivannan is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in artificial intelligence to develop innovative solutions for contact centers. His work focuses on leveraging technology to improve the quality of customer interactions and enhance the overall efficiency of service delivery.

Collaborations

Throughout his career, Manivannan has collaborated with talented professionals, including Roopchand Kuppulal and Venkat Raman Sankar. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies in the field of customer service.

Conclusion

Manivannan Periasamy's contributions to the field of artificial intelligence and agent interaction analysis demonstrate his commitment to innovation and excellence. His patented technology not only enhances agent performance but also improves client satisfaction, showcasing the potential of AI in transforming customer service.