Company Filing History:
1 out of 41 Years Active: 2025
Title: Manan Kalra: Innovator in Adaptive Predictive Routing Technologies
Introduction
Manan Kalra is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of contact center systems through his innovative patent. His work focuses on enhancing the efficiency of routing interactions to contact center agents.
Latest Patents
Manan Kalra holds a patent for "Technologies for adaptive predictive routing in contact center systems." This invention outlines a method for adaptive predictive routing that identifies interactions to be routed to contact center agents. The method involves determining the availability of agents within various cohorts based on their performance scores and routing interactions to the most suitable agent.
Career Highlights
Manan Kalra is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing advanced technologies for contact centers. His innovative approach has positioned him as a key player in improving customer service operations.
Collaborations
Some of his coworkers include Gergely Toth and David Farrell, who contribute to the collaborative environment at Genesys Cloud Services, Inc. Their teamwork fosters innovation and drives the development of cutting-edge solutions in the industry.
Conclusion
Manan Kalra's contributions to adaptive predictive routing technologies demonstrate his commitment to enhancing contact center efficiency. His innovative patent and collaborative efforts at Genesys Cloud Services, Inc. highlight his role as a significant inventor in the field.