Maikl Adly Abdel-Malek Eskander

Title: Maikl Adly Abdel-Malek Eskander: Innovator in Contact Center Technology

Introduction

Maikl Adly Abdel-Malek Eskander is a notable inventor based in Seattle, WA (US). He has made significant contributions to the field of contact center technology, holding a total of 6 patents. His innovative solutions focus on enhancing user experience and optimizing agent interactions in contact centers.

Latest Patents

Eskander's latest patents include groundbreaking technologies for connecting user devices to agent devices at contact centers. One of his patents describes a server that receives a query for connecting a user device to an agent device. The server determines the features of the agent associated with the agent device and checks the agent's availability. It then calculates a priority score for the user device based on the elapsed time since the engagement began and other stored data. This allows the server to connect the user device to the agent device based on availability and priority score.

Another patent focuses on a priority score-based connection system. The contact center server receives information about user devices accessing the server and determines the availability of an agent device. It calculates priority scores for user devices based on engagement time and account priority levels. The server then selects a user device with the highest priority score for communication with the available agent device.

Career Highlights

Throughout his career, Eskander has worked with prominent companies such as Zoom Communications, Inc. and Zoom Video Communications, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in the realm of contact center technology.

Collaborations

Eskander has collaborated with talented individuals in his field, including Kristin Renae Bosch and Wei Dai. These partnerships have contributed to the advancement of his projects and the successful implementation of his patented technologies.

Conclusion

Maikl Adly Abdel-Malek Eskander is a distinguished inventor whose work in contact center technology has made a significant impact. His innovative patents and collaborations reflect his commitment to improving user experiences in communication.