The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 30, 2025
Filed:
Jan. 30, 2023
Zoom Communications, Inc., San Jose, CA (US);
Maikl Adly Abdel-Malek Eskander, Seattle, WA (US);
Zoom Communications, Inc., San Jose, CA (US);
Abstract
A contact center server receives indicia of user devices accessing the server. The contact center server determines that a contact center agent device is available for communicating with a user device of the user devices. The contact center server calculates, for at least a subset of the user devices, a priority score based on an elapsed time since the user device initiated a contact center engagement and a priority level of an account associated with the user device. The contact center server selects, based on the calculated priority scores, a first user device for communicating with the available agent device. The contact center server connects the first user device to the available agent device via the contact center server.