Luis E Gurrieri

Title: Innovations by Luis E Gurrieri

Introduction

Luis E Gurrieri is an accomplished inventor based in Kanata, Canada. He has made significant contributions to the field of customer service technology through his innovative patent. His work focuses on enhancing the customer experience by utilizing advanced tracking methods.

Latest Patents

Luis holds a patent for a "System and method for tracking customer movements in a customer service environment." This invention provides automated, non-intrusive tracking of individuals based on a series of still image frames obtained from one or more color sensors. The system extracts images of individuals from each frame, and the resulting datasets are compared across multiple frames. These datasets are grouped into 'tracklets,' which can be merged into “customer sets.” The invention allows for the derivation of various pieces of metadata related to individuals' movements, such as customer location and the duration of each transaction state. Additionally, individual images may be anonymized into mathematical representations. He has 1 patent to his name.

Career Highlights

Luis is currently associated with Tempo Analytics Inc., where he applies his expertise in developing innovative solutions for customer service environments. His work has been instrumental in advancing the capabilities of tracking technologies.

Collaborations

Luis has collaborated with notable colleagues, including Robert Laganière and Andrés Solís Montero, contributing to the development of cutting-edge technologies in his field.

Conclusion

Luis E Gurrieri's innovative work in customer movement tracking exemplifies the potential of technology to enhance customer service experiences. His contributions continue to shape the future of this industry.