Luciano M P Da Silva

Title: Innovations by Luciano M P Da Silva

Introduction

Luciano M P Da Silva is an accomplished inventor based in Apex, NC (US). He has made significant contributions to the field of customer relationship management through his innovative patents. With a total of 3 patents, his work focuses on enhancing the interaction between social media and CRM systems.

Latest Patents

One of his latest patents is titled "Social customer relationship management opportunity templating." This method involves receiving a target CRM opportunity from a social customer relationship management application. It includes extracting structural elements and attributes from the target CRM opportunity and storing them in a template database. The method culminates in creating a template from these elements and attributes.

Another notable patent is "Generating instant messaging contacts for customer relationship management systems." This invention provides a computer-implemented method for the interaction between a CRM system and an instant messaging system. It identifies individuals associated with a CRM opportunity and creates an instant message buddy list group populated with these individuals.

Career Highlights

Luciano M P Da Silva is currently employed at International Business Machines Corporation (IBM). His work at IBM has allowed him to develop and refine his innovative ideas, contributing to the advancement of technology in customer relationship management.

Collaborations

Some of his notable coworkers include Jorge A Arroyo and Stephen Paul Kruger. Their collaboration has likely fostered an environment of innovation and creativity within their projects.

Conclusion

Luciano M P Da Silva's contributions to the field of customer relationship management through his patents demonstrate his commitment to innovation. His work continues to influence the way businesses interact with customers in the digital age.