The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2018
Filed:
May. 16, 2014
International Business Machines Corporation, Armonk, NY (US);
Jorge A. Arroyo, Carmel, IN (US);
Stephen P. Kruger, Dublin, IE;
Patrick J. O'Sullivan, Dublin, IE;
Luciano M. P. da Silva, Apex, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The method includes receiving a target customer relationship management (CRM) opportunity from a social customer relationship management application. The method also includes extracting one or more structural elements from the target CRM opportunity. The method also includes extracting one or more structural attributes of each structural element responsive to extracting the one or more structural elements. The method also includes storing the one or more structural elements and the one or more structural attributes associated with each structural element in a template database. The method also includes creating a template from the one or more structural elements and the structural attributes in the template database.