Company Filing History:
16 out of 2,328 
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2 out of 2 Years Active: 2006-2019
Title: Innovations and Contributions of Lorraine Denby
Introduction: Lorraine Denby is an accomplished inventor based in Berkeley Heights, NJ, known for her significant contributions to the realm of contact center technologies. With a remarkable portfolio comprising 21 patents, Denby's innovative work has largely focused on enhancing self-service applications and improving overall customer experience within contact centers.
Latest Patents: Among Lorraine Denby's latest patents, two noteworthy innovations stand out. The first is the "Prediction of Contact Center Interactions," which outlines a method to identify metrics for communication sessions between users and self-service applications. By analyzing these metrics, Denby’s system can predict the likely outcomes of these sessions and adjust user management accordingly. For instance, if an interaction shows a potential risk of abandonment, the call can be seamlessly transferred to a contact center agent, thereby boosting customer satisfaction and optimizing resource utilization.
Her second patent, "Management of Contact Center Group Metrics," focuses on improving metrics assessments for contact center agents. This system determines the status of agents based on their skill sets and availability, enabling better management strategies for contact centers. By calculating a contact center agent's status in relation to a skill group, administrators can enhance operational efficiency and service delivery.
Career Highlights: Lorraine Denby has had a distinguished career, contributing to leading companies such as Avaya Inc. and Avaya Technology LLC. Her work in these organizations has played a pivotal role in advancing the capabilities of contact center technologies and enhancing service delivery.
Collaborations: Throughout her career, Denby has collaborated with notable peers in the industry, including Jean Meloche and Bengi Karacali. These collaborations have fostered an environment of innovation and creativity, enabling the development of cutting-edge solutions in her field.
Conclusion: Lorraine Denby's contributions to the field of contact center technology highlight her role as an influential inventor. With her impressive patent portfolio and commitment to improving customer interactions, Denby continues to shape the future of self-service applications and contact center operations. Her work not only serves the companies she collaborates with but also sets a benchmark for excellence in the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.