Lisa Friedman

Title: Lisa Friedman: Innovator in Customer-Relationship Management Systems

Introduction

Lisa Friedman is a notable inventor based in San Francisco, CA. She has made significant contributions to the field of customer-relationship management through her innovative patent. With a focus on enhancing system security and user experience, her work addresses critical issues in managing abusive account behavior.

Latest Patents

Lisa Friedman holds a patent for a system titled "Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior." This invention relates to a method that detects and controls operations performed by abusive accounts within a customer-relationship-management system. The system works by obtaining account-related information and determining the likelihood of abusive usage. Based on this assessment, it limits the rate of processing for application-programming interface (API) calls made from the account, thereby enhancing the overall integrity of the system. She has 1 patent to her name.

Career Highlights

Lisa is currently employed at Zendesk, Inc., where she applies her expertise in developing solutions that improve customer interactions and safeguard against misuse. Her role involves collaborating with a team of talented professionals dedicated to advancing the capabilities of customer-relationship management systems.

Collaborations

Some of her notable coworkers include Vivek Chopra and Srikanth Veeraraghavan, who contribute to the innovative environment at Zendesk, Inc. Their collective efforts aim to enhance the functionality and security of customer-relationship management systems.

Conclusion

Lisa Friedman exemplifies the spirit of innovation in the tech industry, particularly in customer-relationship management. Her patent addresses significant challenges in the field, showcasing her commitment to improving user experience and system security.