Lior Ben Eliezer

Title: Lior Ben Eliezer: Innovator in Customer Interaction Technologies

Introduction

Lior Ben Eliezer is a notable inventor based in Beer Yaakov, Israel. He has made significant contributions to the field of customer interaction technologies, holding two patents that enhance the efficiency and effectiveness of call centers and conversational bots.

Latest Patents

Lior's latest patents include a "System and method for calculating a score for a chain of interactions in a call center." This innovative system involves training models to predict customer satisfaction scores based on interaction metadata and previous interactions. The process includes an initial training phase to estimate scores and a refined phase that combines these scores into a comprehensive customer satisfaction score.

Another significant patent is the "System and method for creating data to train a conversational bot." This method involves receiving conversations, classifying sentences into dialog acts, and clustering them based on content. The resulting data is used to train a conversational bot, enhancing its ability to understand and respond to user inquiries effectively.

Career Highlights

Lior is currently employed at Nice Ltd., a company known for its advanced solutions in customer engagement and analytics. His work focuses on developing technologies that improve customer interactions and satisfaction.

Collaborations

Lior collaborates with talented individuals such as Hila Kneller and Gennadi Lembersky, contributing to a dynamic team that drives innovation in their field.

Conclusion

Lior Ben Eliezer's contributions to customer interaction technologies through his patents demonstrate his commitment to enhancing user experiences. His work at Nice Ltd. and collaborations with skilled colleagues further solidify his role as an influential inventor in this domain.