The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 13, 2023

Filed:

Feb. 14, 2020
Applicant:

Nice Ltd., Ra'anana, IL;

Inventors:

Hila Kneller, Zufim, IL;

Lior Ben Eliezer, Beer Yaakov, IL;

Yuval Shachaf, Netanya, IL;

Gennadi Lembersky, Haifa, IL;

Natan Katz, Tel Aviv, IL;

Assignee:

Nice Ltd., Ra'anana, IL;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 20/00 (2019.01); H04L 51/02 (2022.01); G10L 15/22 (2006.01); G10L 15/18 (2013.01); G10L 15/16 (2006.01); G10L 15/06 (2013.01); G10L 15/183 (2013.01); G06F 40/30 (2020.01); G10L 13/00 (2006.01);
U.S. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 40/30 (2020.01); G10L 15/063 (2013.01); G10L 15/16 (2013.01); G10L 15/183 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); H04L 51/02 (2013.01); G10L 13/00 (2013.01); G10L 2015/0631 (2013.01); G10L 2015/0633 (2013.01); G10L 2015/223 (2013.01);
Abstract

A system and method for creating input data to be used to train a conversational bot may include receiving a set of conversations, each conversation including sentences, classifying each sentence into a dialog act taken from a number of dialog acts, for each set of sentences classified into a dialog act, clustering the set of sentences into clusters based on the content (e.g. text) of the sentences, each cluster having a cluster name or label, and generating a language model based on the cluster labels. Slots may be identified in the sentences based in part on the dialog act classifications. A bot may be trained using data such as the slots, language model, and clusters.


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