Hila Kneller

Title: Hila Kneller: Innovator in Customer Interaction Technologies

Introduction

Hila Kneller is a prominent inventor based in Zufim, Israel, known for her significant contributions to the field of customer interaction technologies. With a total of seven patents to her name, she has developed innovative systems and methods that enhance customer satisfaction and improve conversational bots.

Latest Patents

One of her latest patents is a system and method for calculating a score for a chain of interactions in a call center. This invention involves training models to predict customer satisfaction scores based on interaction metadata and refining these scores through a series of interactions. Another notable patent is a system and method for creating data to train a conversational bot. This invention focuses on classifying conversations, clustering sentences, and generating language models to improve bot training.

Career Highlights

Hila has worked with notable companies such as Nice Ltd and Nice Systems Ltd, where she has applied her expertise in developing advanced technologies for customer interactions. Her work has significantly impacted how businesses engage with their customers, leading to improved satisfaction and efficiency.

Collaborations

Throughout her career, Hila has collaborated with talented individuals, including Gennadi Lembersky and Lior Ben Eliezer. These partnerships have fostered innovation and contributed to the success of her projects.

Conclusion

Hila Kneller's work exemplifies the intersection of technology and customer service, showcasing her dedication to enhancing user experiences through innovative solutions. Her patents reflect her commitment to advancing the field and her impact on the industry is undeniable.