Leigh E Pike

Title: Leigh E. Pike and Dual-Channel Communications

Introduction

Leigh E. Pike is an inventor based in Danville, California, whose patent work includes a system for combining telephone and persistent data connections during assisted interactions. The supplied information identifies Bank of America Corporation as his company.

Latest Patents

Pike is associated with 1 patent, titled “System and Method for Performing Dual Channel Communications.” The invention describes an interactive voice response processor that detects a user’s telephone call and determines the user’s intent. When the intent calls for assistance through a dual connection, the system establishes a persistent data connection alongside the telephone connection. During the interaction, it receives an input message and sends a response over the telephone connection while also transmitting a corresponding response over the data connection.

Career Highlights

The patent reflects work on coordinating voice and data channels to support assisted customer interactions. The supplied information connects Pike’s work with Bank of America Corporation.

Collaborations

Nipun Mahajan is identified as Pike’s coworker. The supplied information does not specify their particular collaboration on the patent.

Conclusion

Leigh E. Pike’s patent describes a dual-channel approach that combines telephone and persistent data connections to support assisted interactions.