Laura Mikota

Title: Laura Mikota - Innovator in Call Monitoring Technology

Introduction

Laura Mikota is a talented inventor based in Walker, Iowa. She has made significant contributions to the field of telecommunications, particularly in the area of call monitoring systems. Her innovative approach has led to the development of a unique patent that enhances the efficiency of automatic call distributors.

Latest Patents

Laura holds a patent for a "System and method for monitoring calls parked on one or more automatic call distributors (ACDs)." This invention utilizes a call park server that maintains a relational database. The database includes a call-leg information table that tracks the status of each call-leg parked on an ACD. Additionally, the method table contains pre-determined methods that can be executed in response to changes in the status of parked call-legs. This system allows for a suite of methods to be applied to parked calls when specific events occur, improving the overall management of call traffic.

Career Highlights

Laura is currently employed at MCI Communications Corporation, where she continues to develop innovative solutions in telecommunications. Her work has been instrumental in advancing the capabilities of call monitoring systems, making them more effective and user-friendly.

Collaborations

Laura has collaborated with notable colleagues, including Glenn E. Highland and Sarah A. Miller. These partnerships have fostered a creative environment that encourages the exchange of ideas and the development of cutting-edge technologies.

Conclusion

Laura Mikota's contributions to the field of telecommunications through her innovative patent demonstrate her commitment to enhancing call monitoring systems. Her work continues to influence the industry and pave the way for future advancements.