The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 1999
Filed:
Feb. 26, 1997
Glenn E Highland, Marion, IA (US);
Sarah A Miller, Cedar Rapids, IA (US);
Laura Mikota, Walker, IA (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
System and method for monitoring calls parked on one or more automatic call distributors (ACDs). Calls parked on an ACD are monitored through the use of a call park server that maintains a relational database. The relational database includes a call-leg information table and a method table. The call-leg information table is used to track and maintain the status of each call-leg parked on an ACD. The method table includes pre-determined methods that can be executed in response to a change in status of the parked call-legs. The method table provides a suite of methods that can be selected by a parking facility, for example, an automated response unit or an operator console, to be applied to the parked call-leg when particular events occur.