Location History:
- Marion, IA (US) (1999 - 2000)
- New Brighton, MN (US) (2000)
Company Filing History:
Years Active: 1999-2000
Title: Glenn E. Highland: Innovator in Call Routing Technologies
Introduction: Glenn E. Highland, an accomplished inventor based in Marion, Iowa, has made significant contributions to the field of telecommunications with three patents to his name. His innovative spirit is particularly evident in his latest invention, which revolutionizes how telephone calls are routed to operator consoles.
Latest Patents: One of Glenn E. Highland's most noteworthy patents is the "Intelligent Services Network Adjunct Processor." This system is designed to optimize the routing of telephone calls to operator consoles according to the nature of each call. The system features an Automated Call Distributor (ACD), adjunct processor nodes, and a call routing distribution system.
The ACD receives incoming calls and directs them to an adjunct processor node. The node then provides routing instructions based on call specifications it has received. Each ACD link connects to two adjunct processor nodes, ensuring redundancy in case of a node failure. This innovation enhances the efficiency of call handling by ensuring that calls are directed to the most suitable operator based on the specifics of the incoming call.
Career Highlights: Glenn has built his career in significant roles at leading telecommunications companies, including MCI Communications Corporation and MCI Worldcom, Inc. His expertise and ingenuity have been pivotal in shaping the direction of call routing technologies.
Collaborations: Throughout his career, Glenn has collaborated with talented professionals like Sarah A. Miller and Timothy E. Darland. Their collective insights and expertise in the field have contributed to the successful development of the groundbreaking technologies that Glenn has pioneered.
Conclusion: Glenn E. Highland's innovative contributions to the telecommunications industry, particularly in call routing systems, showcase his commitment to enhancing communication services. Through his inventions and collaborations, Glenn continues to make a lasting impact in his field, solidifying his legacy as a forward-thinking inventor.