Company Filing History:
6 out of 3,430 
1 out of 27 
1 out of 832,891 Years Active: 1997-2002
Title: Kurt E Sunderman: Innovator in Call Routing Technologies
Introduction
Kurt E Sunderman is a notable inventor based in Geneva, IL (US), recognized for his contributions to the field of telecommunications. He holds a total of 8 patents, showcasing his innovative approach to improving call routing systems.
Latest Patents
One of his latest patents is focused on skill-based call routing. This invention provides a method and apparatus for assigning a plurality of agents to incoming calls through an automatic call distributor. The process involves defining various agent groups for processing calls and assigning agents based on their skill levels and required qualifications. Additionally, it includes monitoring call loading and adjusting the number of agents in response to demand.
Another significant patent by Sunderman is an automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents. This system connects incoming calls to available agents by utilizing a central processing unit and a multiport switch. Each agent is assigned skill indicators and proficiency ratings, allowing for efficient call matching and routing to the most qualified agent.
Career Highlights
Throughout his career, Kurt E Sunderman has worked with prominent companies such as Rockwell International Corporation and Rockwell Electronic Commerce Corporation. His experience in these organizations has contributed to his expertise in developing advanced telecommunications solutions.
Collaborations
Sunderman has collaborated with notable individuals in his field, including John P Lenihan and Michael C Hollatz. These partnerships have likely enhanced his innovative capabilities and contributed to the success of his inventions.
Conclusion
Kurt E Sunderman's work in call routing technologies demonstrates his commitment to innovation in telecommunications. His patents reflect a deep understanding of agent proficiency and call management, making significant contributions to the industry.