Company Filing History:
Years Active: 2023-2024
Title: Innovations by Kou Qunying in Artificial Intelligence
Introduction
Kou Qunying is an accomplished inventor based in San Antonio, TX (US). He has made significant contributions to the field of artificial intelligence, particularly in enhancing customer service experiences. With a total of 2 patents, Kou's work focuses on developing AI assistants that improve communication between customers and service representatives.
Latest Patents
Kou Qunying's latest patents include innovative methods for artificial intelligence assistance tailored for customer service representatives. One patent describes a method where an AI assistant receives input during a communication session between a customer device and a customer service representative device. The AI assistant is trained using machine learning on a database of previously received inputs and outputs. It processes the input and determines an output that may include a suggested statement, a change in tone, or a correction for the representative. This output is then communicated back to the customer service representative device. Another patent outlines a similar process where the AI assistant accesses a communication session, processes the input, determines characteristics of the input, and communicates the determined output to the representative.
Career Highlights
Kou Qunying is currently employed at the United Services Automobile Association (USAA), where he applies his expertise in artificial intelligence to enhance customer service operations. His innovative approaches have positioned him as a key player in the development of AI technologies within the organization.
Collaborations
Kou has collaborated with notable coworkers such as Sean Carl Mitchem and Curtis Mark Bell. Their combined efforts contribute to the advancement of AI solutions in customer service.
Conclusion
Kou Qunying's work in artificial intelligence represents a significant advancement in customer service technology. His innovative patents and contributions to USAA highlight the potential of AI to transform customer interactions.