The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2024
Filed:
May. 10, 2023
United Services Automobile Association (Usaa), San Antonio, TX (US);
Sean C. Mitchem, San Antonio, TX (US);
Curtis M. Bell, San Antonio, TX (US);
Kou Qunying, San Antonio, TX (US);
Michael J. Maciolek, Boerne, TX (US);
Donnette Moncrief Brown, San Antonio, TX (US);
Cory A. Matheson, Celina, TX (US);
Yevgeniy V. Khmelev, San Antonio, TX (US);
Janelle D. Dziuk, Falls City, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A method comprises receiving, by an artificial intelligence (AI) assistant, an input via a communication session between a customer device and a customer service representative device, wherein the AI assistant is trained using machine learning on a database containing previously-received inputs, previously-delivered outputs, and the previous results of previously-delivered outputs; processing, by the AI assistant, the input; determining, by the AI assistant, an output based on the processing of the input, wherein the output includes one of a suggested statement, change in tone, or correction for the customer service representative; and sending, by the AI assistant, an indication of the output to the customer service representative device.