The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2023
Filed:
Aug. 27, 2020
United Services Automobile Association (Usaa), San Antonio, TX (US);
Sean C. Mitchem, San Antonio, TX (US);
Curtis M. Bell, San Antonio, TX (US);
Kou Qunying, San Antonio, TX (US);
Michael J. Maciolek, Boerne, TX (US);
Donnette Moncrief Brown, San Antonio, TX (US);
Cory A. Matheson, Celina, TX (US);
Yevgeniy V. Khmelev, San Antonio, TX (US);
Janelle D. Dziuk, Falls City, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A communication session may be established between a customer device and a customer service representative device. An artificial intelligence assistant may access the communication session and receive an input. The artificial intelligence assistant may process in the input. The artificial intelligence assistant may determine one or more characteristics of the input. The artificial intelligence assistant may determine an output based on the characteristics of the input. The artificial intelligence assistant may communicate the determined output to the customer service representative.