This inventor holds 3 USPTO granted patents, plus 1 CIPO patent. Top assignee: Genesys Telecommunications Laboratories, Inc.. Active years: 2000-2002.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2000-2002
Title: Innovations by Konstatin Kishinsky
Introduction
Konstatin Kishinsky is an accomplished inventor based in San Carlos, CA. He has made significant contributions to the field of telephony and call center management, holding three patents that showcase his innovative approach to optimizing call center operations.
Latest Patents
One of Kishinsky's latest patents is a method for predicting and managing call load by determining the optimum frequency of outbound call generation during an outbound calling campaign from a call center. This system balances outbound dialing rates with agent utilization, minimizing wait times for answered outdialed calls. It features a call number generating module, a dialing unit, a queue for queuing answered calls, and a performance monitoring module. The system employs analytical methods and simulation techniques to determine the call generation rate, ensuring efficient call management.
Another notable patent involves telephony call-center scripting using Petri net principles and techniques. This call center management system includes a graphical user interface (GUI) designed for modeling call center behavior and the behavior of objects within a call center as Petri Net directed graphs. These graphs can be compiled into software modules for use in Computer Telephony Integration (CTI) management, extending management techniques to network management as well.
Career Highlights
Kishinsky works at Genesys Telecommunications Laboratories, Inc., where he applies his expertise in telephony systems. His innovative solutions have significantly improved call center efficiency and effectiveness.
Collaborations
Throughout his career, Kishinsky has collaborated with notable colleagues, including Nikolay A Anisimov and Niolay Korolev. These partnerships have contributed to the development of advanced telephony solutions.
Conclusion
Konstatin Kishinsky's work in telephony and call center management exemplifies innovation and efficiency. His patents reflect a deep understanding of system processes and a commitment to improving communication technologies.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile