Kirk L Somers

Title: The Innovative Mind of Kirk L. Somers

Kirk L. Somers, an inventor based in Alpharetta, GA, has made significant contributions to the fields of video management and customer service assistance technologies. With two patents to his name, Somers exemplifies the spirit of innovation through his creative solutions and insights that address modern challenges.

Latest Patents

Somers' most recent patents include a "Video on Demand Management System" and a "Dynamic Help Option for Internet Customers." The Video on Demand Management System is an asset management tool that optimizes content delivery by relocating media files based on predetermined variables. This ensures that popular content is more accessible to subscribers by placing it on servers closer to them, while less demanded content is stored further away. Additionally, this system accounts for various factors like subscriber demographics, advertising campaigns, and content age in managing storage effectively.

His second patent, the Dynamic Help Option for Internet Customers, innovates the way assistance is provided to online users. By analyzing user behavior such as time on web pages, form errors, and browsing patterns, this invention judges the right moment to offer help. It assesses the availability of customer service representatives (CSRs) to ensure that assistance is meaningful and timely. If the user does not engage with the HELP option within a set timeframe, the offer is withdrawn, thereby optimizing customer service interactions.

Career Highlights

Kirk L. Somers has had a distinguished career contributing valuable insights and technology solutions while working with prominent companies. He has notably collaborated with Aspect Software and Concurrent Computer Corporation, where he honed his skills in technology development and innovation.

Collaborations

Throughout his career, Somers has worked alongside talented professionals such as Szlam Aleksander and Thomas R. Buiel. These collaborations have not only enriched his knowledge but have also enabled him to push the boundaries of traditional technologies to create innovative solutions.

Conclusion

Kirk L. Somers is a testament to the power of innovation and the impact that a single inventor can have on technology. His patents address essential needs within video management and customer service, paving the way for a more user-friendly digital experience. As he continues to develop new ideas, Somers remains a noteworthy figure in the landscape of modern invention.