Kimberly C Horn

Title: Innovations by Kimberly C Horn

Introduction

Kimberly C Horn is a notable inventor based in Fort Collins, CO (US). She has made significant contributions to the field of remote support delivery systems. With a total of 2 patents, her work focuses on enhancing the efficiency and effectiveness of service-based support systems.

Latest Patents

One of her latest patents is titled "Method and framework for service-based remote support delivery." This invention involves a system where service engineers, supported by an analysis server, receive incident reports from both personal computers and unmanned servers within an enterprise. The incidents arise from user-created reports, event annunciators that monitor hardware and software, and periodic configuration data gathering. These reports are combined with host and contact information and transmitted to the analysis server for processing. This system allows for both proactive and reactive monitoring, creating a uniform approach to incident management.

Another significant patent by Horn is "Method for using self-help technology to deliver remote enterprise support." Similar to her previous work, this method also involves service engineers receiving incident reports from various sources within an enterprise. The combination of user reports, event monitoring, and configuration data helps streamline the support process, ensuring that incidents are efficiently managed.

Career Highlights

Kimberly C Horn is currently employed at Hewlett-Packard Development Company, L.P. Her role involves leveraging her innovative patents to improve remote support systems. Her contributions have been instrumental in advancing the technology used in enterprise support.

Collaborations

Throughout her career, Horn has collaborated with notable colleagues, including Adam Michael Carr and Jon Christopher Connelly. These collaborations have further enriched her work and contributed to the development of her patents.

Conclusion

Kimberly C Horn's innovative patents in remote support delivery systems demonstrate her commitment to improving enterprise support processes. Her work continues to influence the field and showcases the importance of innovation in technology.