The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2013
Filed:
Aug. 21, 2002
Adam Michael Carr, Fort Collins, CO (US);
Jon Christopher Connelly, Windsor, CO (US);
Kimberly C. Horn, Fort Collins, CO (US);
Milica Tutush Yonkaitis, Fort Collins, CO (US);
Adam Michael Carr, Fort Collins, CO (US);
Jon Christopher Connelly, Windsor, CO (US);
Kimberly C. Horn, Fort Collins, CO (US);
Milica Tutush Yonkaitis, Fort Collins, CO (US);
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
In a service-based remote support delivery system, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server as the central site for processing. All incidents in large enterprises are first collected and stored on an SPOP node. Both proactive and reactive system monitoring is thus combined into a uniform system.