Kevin Wilkins

Title: Kevin Wilkins: Innovator in Mobile Network Solutions

Introduction

Kevin Wilkins is a notable inventor based in Brick, NJ (US). He has made significant contributions to the field of mobile network management, particularly in prioritizing trouble tickets based on customer impact. With a total of two patents to his name, Wilkins has demonstrated a commitment to improving communication networks.

Latest Patents

Wilkins' latest patents focus on methods, devices, and systems for prioritizing mobile network trouble tickets based on customer impact. These innovations involve receiving multiple trouble tickets that report service outages in a communication network. The process includes determining customer impact based on various factors such as quality metrics, site priority, and the number of complaints. By identifying which service outage has a higher customer impact, the system prioritizes the resolution of the more critical trouble ticket, ensuring that customer needs are addressed promptly.

Career Highlights

Throughout his career, Kevin Wilkins has worked with prominent companies in the telecommunications sector. Notably, he has been associated with AT&T Intellectual Property I, L.P. and AT&T Mobility II LLC. His experience in these organizations has allowed him to develop and refine his innovative ideas in mobile network management.

Collaborations

Wilkins has collaborated with talented individuals such as He Yan and Lynn Lopez. These partnerships have contributed to the development of his patents and have enhanced the overall impact of his work in the industry.

Conclusion

Kevin Wilkins is a distinguished inventor whose work in mobile network solutions has made a significant impact on the telecommunications industry. His innovative patents reflect his dedication to improving customer service and network efficiency.