The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 28, 2020
Filed:
Apr. 21, 2017
At&t Intellectual Property I, L.p., Atlanta, GA (US);
At&t Mobility Ii Llc, Atlanta, GA (US);
He Yan, Berkeley Heights, NJ (US);
Lynn Lopez, Easton, WA (US);
Jason Pipkin, Joppa, MD (US);
Kathryn Childs, Concord, NC (US);
Chichi Boderoux, Castro Valley, CA (US);
Carla Sykes, Southampton, PA (US);
Kevin Wilkins, Brick, NJ (US);
Robert Samson, McDonough, GA (US);
Sarat Puthenpura, Berkeley Heights, NJ (US);
Zihui Ge, Madison, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
AT&T Mobility II LLC, Atlanta, GA (US);
Abstract
Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.