Kevin McPartian

Title: Kevin McPartian: Innovator in Contact Center Technology

Introduction

Kevin McPartian is a notable inventor based in Saratoga, CA (US). He has made significant contributions to the field of communication technology, particularly in the realm of contact centers. His innovative approach has led to the development of a unique system that enhances the efficiency of customer communications.

Latest Patents

Kevin McPartian holds a patent for a "Contact center with normalized multiple protocol architecture." This invention presents a system and method for receiving real-time and non-real-time communications from customers. It efficiently distributes these communications to the appropriate agents and ensures timely responses. The architecture utilizes a hub and node system where real-time communications, such as voice calls, are processed through a Voice over Internet Protocol (VoIP) gateway before reaching a voice server. Other types of communications are managed by a media server, with routers accessing a predetermined set of routing data through a corporate and CRM database to facilitate effective communication routing.

Career Highlights

Throughout his career, Kevin has demonstrated a commitment to improving customer service technologies. His work at Intervoice, Inc. has positioned him as a key player in the development of advanced communication systems. His innovative solutions have not only streamlined processes but have also enhanced the overall customer experience.

Collaborations

Kevin has collaborated with talented individuals such as Carl Schoeneberger and Justin Broughton. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies in the communication sector.

Conclusion

Kevin McPartian's contributions to contact center technology exemplify his dedication to innovation and efficiency. His patent and collaborative efforts continue to influence the industry positively.