Location History:
- Deerwood, MN (US) (1984)
- Coon Rapids, MN (US) (1984)
- Golden Valley, MN (US) (1997)
- Little Canada, MN (US) (1999)
- Maricopa, AZ (US) (2012)
- Vancouver, WA (US) (2012 - 2013)
- Concord, CA (US) (2019 - 2023)
Company Filing History:
9 out of 2,939 
2 out of 3 
2 out of 1,484 Years Active: 1984-2023
Title: Kevin King: Innovator in Contact Center Technologies
Introduction
Kevin King, based in Concord, CA, is an accomplished inventor with a remarkable portfolio of 21 patents. His innovations primarily focus on enhancing customer service experiences through advanced contact center technologies.
Latest Patents
Among his notable recent patents are two groundbreaking systems: the "Customer Self-Help Control System for Contact Centers" and the "Voice Captcha and Real-Time Monitoring for Contact Centers." The first patent describes a computer system that empowers customers to self-monitor their account activities and modify access settings via an organization’s contact center. This innovative system offers an interactive call history to help customers identify suspicious calls and manage account security settings, including blocking access from specific phone numbers.
The second patent introduces a call screening computing system that integrates voice captcha and real-time monitoring within contact centers. Utilizing an AI-based chat bot, this technology assesses whether a caller is human or robotic by presenting random questions and analyzing responses. If deemed human, the chat bot proceeds to authenticate legitimate customers through tailored challenges while simultaneously interacting with agents during calls.
Career Highlights
Kevin has contributed his expertise to several reputable organizations, including Wells Fargo Bank, where he demonstrated his knack for creating systems that enhance operational efficiency and customer satisfaction. His prolific output of patents showcases his forward-thinking approach to technological solutions in the financial services sector.
Collaborations
Throughout his career, Kevin has worked alongside talented professionals, including colleagues Julio Jiron and Beth S Moss. Their collaborative efforts have played a vital role in the development and fine-tuning of the innovative systems that Kevin has patented.
Conclusion
Kevin King stands as a testament to the impact of innovation in contact center technology. His work not only enhances customer experiences but also sets new standards for security and efficiency within the industry. As technology continues to evolve, innovators like Kevin will undoubtedly lead the way in transforming how organizations interact with their clients.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.