The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2020
Filed:
May. 21, 2019
Wells Fargo Bank, N.a., San Francisco, CA (US);
Julio Jiron, San Bruno, CA (US);
Kevin King, Concord, CA (US);
Beth S. Moss, Danville, CA (US);
James Lyle Schafer, San Francisco, CA (US);
Kalyan Subramanian, Scottsdale, AZ (US);
Chris Theodore Kalaboukis, San Jose, CA (US);
Raziq Yaqub, Stewartsville, NJ (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A computer system is described that is configured to enable customers of an organization to self-monitor account activity and modify account access settings via a contact center of the organization. The contact center control system is configured to provide an interactive call history associated with the customer's accounts with the organization. Using the call history, the customer may perform self-monitoring of calls into the contact center that access the customer's accounts, and notify the organization if any of the calls appear suspicious. The contact center control system is configured provide a user interface through which the customer may modify account access settings including changing which types of authentication methods are enabled to access the customer's accounts, and blocking account access by callers from certain phone numbers. The contact center control system may allow the customer to turn off all access to the customer's accounts via the contact center.