Company Filing History:
Years Active: 2019-2023
Title: Innovations by James Lyle Schafer
Introduction
James Lyle Schafer is an accomplished inventor based in San Francisco, CA. He holds a total of 9 patents that showcase his expertise in developing innovative solutions for contact centers. His work primarily focuses on enhancing customer experience and security through advanced technology.
Latest Patents
One of his latest patents is a "Customer self-help control system for contact centers." This system enables customers to self-monitor their account activity and modify access settings through an interactive call history. It allows customers to identify suspicious calls and manage their account access effectively. Another significant patent is "Voice captcha and real-time monitoring for contact centers." This system utilizes a chat bot to perform voice captcha and monitor calls, ensuring that only legitimate customers can access services.
Career Highlights
James Lyle Schafer is currently employed at Wells Fargo Bank, N.A., where he applies his innovative ideas to improve customer service and security. His contributions have significantly impacted the efficiency of contact center operations.
Collaborations
Some of his notable coworkers include Julio Jiron and Kevin King, who collaborate with him on various projects to enhance the functionality of their systems.
Conclusion
James Lyle Schafer's contributions to the field of contact center technology demonstrate his commitment to innovation and customer service. His patents reflect a deep understanding of the challenges faced by organizations and provide effective solutions to address them.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.