Kenneth Norman Heim

Title: Innovations by Kenneth Norman Heim

Introduction

Kenneth Norman Heim is a notable inventor based in Barrington, IL (US). He holds a total of five patents, showcasing his contributions to the field of technology and communication. His work primarily focuses on enhancing communication methods, particularly in call center operations.

Latest Patents

One of Kenneth's latest patents is for a method and system that enables communications with a call center via SMS/MMS. This innovation provides an additional communications channel to interact with the call center, complementing traditional methods such as voice calls, Internet email, IM chat, and fax. The system allows the call center to obtain location information and images from customers through SMS messages and web pages via a messaging hub.

Career Highlights

Throughout his career, Kenneth has worked with prominent companies, including Salesforce, Inc. His experience in these organizations has contributed to his expertise in developing innovative communication solutions.

Collaborations

Kenneth has collaborated with talented individuals such as Eugene Lew and Vasileios John Gianoukos, further enhancing his projects and innovations.

Conclusion

Kenneth Norman Heim's contributions to communication technology through his patents reflect his innovative spirit and dedication to improving customer interactions with call centers. His work continues to influence the industry and pave the way for future advancements.