The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 04, 2025
Filed:
Mar. 08, 2022
Applicant:
Heywire, Inc., San Francisco, CA (US);
Inventors:
Eugene Lee Lew, Olney, MD (US);
Vasileios John Gianoukos, Winchester, MA (US);
Kenneth Norman Heim, Barrington, IL (US);
Assignee:
Salesforce, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04W 4/00 (2018.01); H04M 3/51 (2006.01); H04W 4/14 (2009.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); H04W 4/14 (2013.01);
Abstract
A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.