Location History:
- Aurora, CO (US) (2002)
- Denver, CO (US) (2002 - 2004)
- Pleasanton, CA (US) (2004 - 2015)
Company Filing History:
3 out of 696 
2 out of 2,328 
1 out of 15 
Years Active: 2002-2015
Title: Innovations of Keith R McFarlane
Introduction
Keith R McFarlane is a notable inventor based in Denver, CO (US). He has made significant contributions to the field of communication technologies, holding a total of 6 patents. His work focuses on enhancing customer service interactions through innovative methods.
Latest Patents
Among his latest patents is a method titled "Multi-channel pivoting," which allows for the seamless transition of customers between synchronous and asynchronous communication channels during a session. Another notable patent is "Customer service by batch," which describes a system in a customer contact center where multiple customer communications are serviced simultaneously by a single resource. This system includes a conferencing function that connects customers to the resource and to each other, optimizing the handling of communications based on the skills required.
Career Highlights
Keith has worked with prominent companies such as Avaya Technology LLC and Avaya Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in customer service technology.
Collaborations
Throughout his career, Keith has collaborated with talented individuals, including Andrew Derek Flockhart and Lucinda M Sanders. These collaborations have contributed to the development of his innovative solutions.
Conclusion
Keith R McFarlane's contributions to communication technology through his patents and career experiences highlight his role as a significant inventor in the field. His work continues to influence how customer service is approached in modern communication systems.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.