Kedar Swadi

Title: The Innovative Mind of Kedar Swadi

Introduction

Kedar Swadi is a notable inventor based in Pune, India. He has made significant contributions to the field of technology, particularly in contact center solutions. His innovative approach has led to the development of a unique patent that enhances the efficiency of contact assignment in call centers.

Latest Patents

Kedar Swadi holds a patent for a "System and method for adaptive multiple contact assignment." This invention relates to a system and method for adaptively assigning multiple contacts to an agent based on the agent's current metrics data or effectiveness measure. The method involves providing a reporting engine that contains an agent's metrics, an assignment engine for assigning multiple contacts, and a process for updating and comparing the agent's metrics with stored target metrics. This innovative solution aims to optimize the performance of agents in contact centers.

Career Highlights

Kedar Swadi is currently employed at Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to apply his inventive skills in a practical environment, contributing to advancements in contact center technology. His dedication to improving agent performance through innovative solutions is commendable.

Collaborations

Kedar has collaborated with talented individuals such as Joylee E Kohler and Pawan Aggarwal. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in the field of contact center management.

Conclusion

Kedar Swadi's contributions to the field of technology, particularly through his patent on adaptive contact assignment, showcase his innovative spirit and commitment to enhancing operational efficiency in contact centers. His work continues to inspire advancements in the industry.