This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Talkdesk, Inc.. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: The Innovative Contributions of Kathy Krucek
Introduction
Kathy Krucek is a notable inventor based in Barrington, IL (US). She has made significant strides in the field of automated quality management, particularly within call center environments. Her work focuses on enhancing the interaction between agents and customers through advanced technology.
Latest Patents
Kathy holds a patent for a "Method and apparatus for automated quality management of communication records." This innovative patent utilizes automated transcription and intent detection, along with an AI model, to evaluate interactions between agents and customers. The system allows evaluators to correct AI evaluations, which in turn helps retrain the AI model to better fit the specific needs of the business and call center. This iterative process results in increased confidence in the AI model over time.
Career Highlights
Kathy is currently employed at Talkdesk, Inc., where she continues to develop and refine her innovative ideas. Her work has been instrumental in improving the quality of customer service through technology.
Collaborations
Kathy collaborates with talented individuals such as Filipe Plàcido and Nuno Eufrasio, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Kathy Krucek's contributions to automated quality management demonstrate her commitment to enhancing customer interactions through technology. Her innovative patent and collaborative efforts at Talkdesk, Inc. highlight her role as a leading inventor in her field.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile