Katherine R Sobus

Title: Katherine R. Sobus: Innovator in Contact Center Technology

Introduction

Katherine R. Sobus is a notable inventor based in Wilmington, DE (US). She has made significant contributions to the field of contact center technology. With a focus on improving performance measures, her work has the potential to enhance service delivery in various industries.

Latest Patents

Katherine holds a patent for the invention titled "Prediction of threshold exceptions based on real time operating information." This innovative patent describes a contact center that includes a real-time threshold prediction module. This module determines that a selected performance measure will likely cross a selected threshold during a future time interval. In response, it performs operations such as determining the consequences in a selected service level agreement and identifying corrective actions to mitigate the likelihood of crossing the threshold.

Career Highlights

Katherine is currently employed at Avaya Inc., a company known for its advanced communication solutions. Her work at Avaya has allowed her to apply her innovative ideas in a practical setting, contributing to the development of cutting-edge technologies in the contact center space.

Collaborations

Katherine has collaborated with notable colleagues, including Henry R. Paddock and Hongguang Li. These collaborations have fostered a creative environment that encourages the exchange of ideas and the development of innovative solutions.

Conclusion

Katherine R. Sobus is a pioneering inventor whose work in contact center technology exemplifies the impact of innovation on service delivery. Her contributions continue to shape the future of communication solutions.