Company Filing History:
Years Active: 2021
Title: Katherine Krucek: Innovator in Quality Management Systems
Introduction
Katherine Krucek is a notable inventor based in Deer Park, IL (US). She has made significant contributions to the field of quality management systems, particularly in contact centers. Her innovative approach has led to the development of a unique patent that enhances the efficiency of quality management system deployment.
Latest Patents
Katherine holds a patent for "Systems and methods for quality management system deployment." This patent describes a system that allows for the rapid installation of quality management applications on deployment servers. The system enables administrators to access contact center data, facilitating the import of essential information related to customers, agents, queues, and teams. The application can also utilize presence data to execute workflows that determine evaluation and coaching frequencies for agents and teams, thereby streamlining the quality management process.
Career Highlights
Katherine is currently employed at Talkdesk, Inc., where she continues to innovate in the realm of quality management systems. Her work focuses on improving the deployment and functionality of QM applications in contact centers, making her a valuable asset to her team and the industry.
Collaborations
Katherine collaborates with talented professionals such as Richard Lawrence and Jason Fama. Their combined expertise contributes to the advancement of quality management solutions within the company.
Conclusion
Katherine Krucek's contributions to quality management systems exemplify her innovative spirit and dedication to improving contact center operations. Her patent and ongoing work at Talkdesk, Inc. highlight her role as a leading inventor in this field.