Karl M Henderson

Title: Innovations by Karl M Henderson

Introduction

Karl M Henderson is an accomplished inventor based in Highland Village, TX (US). He has made significant contributions to the field of customer service technology. His innovative approach has led to the development of a unique system that enhances customer interactions.

Latest Patents

Henderson holds a patent for a "Method and system for automated customer services." This invention provides a system and method for accepting customer calls related to products and directing these calls to the appropriate customer service center. The system includes a customer service network and a customer transaction database that stores a variety of product information and vendor/customer data. A transaction processor is designed to process calls received through the network and route them to the correct care center based on data associated with a customer-entered personal identification number provided at the time of purchase. The services are offered on a pre-paid account basis, which is debited after a service agent answers the customer call.

Career Highlights

Henderson is currently employed at MCI WorldCom, Inc., where he continues to innovate in the realm of customer service technology. His work has significantly improved the efficiency of customer interactions and service delivery.

Collaborations

Some of his notable coworkers include David Hernandez and James M Hoggatt, who have collaborated with him on various projects within the company.

Conclusion

Karl M Henderson's contributions to automated customer service systems exemplify the impact of innovation in enhancing customer experiences. His patent reflects a commitment to improving service efficiency and customer satisfaction.