The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2001
Filed:
Nov. 24, 1998
Karl M. Henderson, Highland Village, TX (US);
David A. Hernandez, Plano, TX (US);
James M. Hoggatt, Garland, TX (US);
Kamran W. Mir, Plano, TX (US);
MCI WorldCom, Inc., Washington, DC (US);
Abstract
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer service center. The system contains a customer service network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls received through the network and to route the calls to an appropriate care center for a particular customer in accordance with data associated with a customer-entered personal identification number provided to the customer at the time of purchase. The services are provided on the basis of a pre-paid account, which is debited after a service agent answers the customer call based on signaling generated at the call center.